Static claims are a continuing headache for the market. Without regular and careful management they can quickly get out of control.
In my early role as a broker I soon realised that it was more efficient to run a diary system that ensured regular updates were reported to insurers than wait to be sent a long list of outstandings. It also ensured that claims were closed in a timely manner freeing up more space in the filing cabinets for the active files and, importantly, improving the accuracy of figures presented at renewal.
It seems that not all brokers see things the same way. As a result insurers have engaged me to conduct static claims reviews for them on a consultancy basis.
Some have been one-off projects, while others have involved regular monthly liaison with claims adjusters, brokers, Charles Taylor Insurance Services and Xchanging to maintain volumes and values at acceptably low levels.