Providing a good claims service to your clients relies as much on efficient systems and administration as technical expertise.

I can help with the design, implementation and administration of systems, produce user guides and document change requests. With my understanding of the business as well as the way systems work I can take a lead when problems arise, providing effective communication between the claims team and IT.

My experience includes systems administration with Brokasure and ECF workflow for both brokers and insurers.

Implementing organisational change smoothly

Managing system changes from scratch